+27 11 615 9343 info.department@ieweb.co.za

Shipping Policy

 

On condition stock is available and there is a confirmation of receipt of payment, the order will be dispatched.

 

Delivery Times

We only deliver within the borders of South Africa.

Delivery time is relative to the area in which the parcel is to be delivered.

Only business days are used for delivery period calculations. Therefore, public holidays and weekends (Saturday and Sunday) are not taken into consideration and will not be calculated and included in delivery periods. Deliveries will take place between 08H00 and 17H00 on business days.

**NB : All items in stock ship within 2 working day after confirmation of receipt of payment. Unless otherwise advised, all non-stock items ship between 7-15 working days after confirmation of receipt of payment.

If you order items with different delivery periods and you put all the items into one order please be advised that the item with the longest delivery time will dictate the delivery period for the entire order. If you would like to avoid this please ensure that you order your other items separately from the item that would take the longest to deliver.

Interactive Electronics CC makes every effort to ensure that the information displayed on the website and online store is correct. The customer will be informed of any delays and/or stock depletion.

We endeavor to dispatch all orders on time (provided that payment has been confirmed), however, unforeseen circumstances may arise that will affect the time of dispatch. Without warning, stock reserves may be depleted or discontinued, and we may not be able to complete orders for that item. You will be contacted if we are experiencing any delays, stock shortages or if any items have been discontinued. Should we be unable to dispatch or deliver your order to you within our stipulated delivery schedule, you reserve the right to cancel your order and we shall refund you.

We do offer a collection option at our premises. You may come and collect your purchased goods from us between Monday to Friday, except for public holidays. We are available for collection during the hours of 09H00 – 13H00 on the days stipulated above.

 

Delivery Method

  • We use Courier Services to deliver your purchases – these are door-to-door services.
  • The delivery address must be a physical address and not a post office box or a postal address.
  • We do not use the SA Post Office to deliver to any South African postal address.
  • We also offer the option for you to come and collect your purchased goods from our premises.

 

Delivery Charges

  • Shipping cost will be calculated and displayed on order.

 

Call to Order Items

Please note that the same delivery methods and charges apply to this method of purchase.

 

Special Order Items

Please note that the same delivery methods and charges apply to this method of purchase. Delivery times however cannot be quoted on Special Order Items.

 

Please Note:

ID may be requested upon delivery.

 

Your Consent:

By using our site, you consent to our shipping policy (delivery information).

 

Changes to our Shipping Policy:

Interactive Electronics CC reserves the right to amend this policy at any time at their discretion. It is the responsibility of you (the customer) to keep yourself updated and to check if the policy has been amended.