+27 11 615 9343 info.department@ieweb.co.za

Terms and Conditions

 

These terms and conditions constitute this agreement, in its entirety, between you, the customer, and Interactive Electronics CC (“ieweb.co.za”, “us”, “we”, “our”). Should you choose to visit our website or online store, you accept and agree to most recent version of this agreement in its entirety.

 

Contacting Interactive Electronics CC

Please feel free to contact us at info.department@ieweb.co.za or +27 11 615 – 9343 if you experience any problems.

 

No hidden fees or buying obligations

You will not be charged for creating and using an account with our online store. You are also not obligated to buy anything if you do not wish to do so.

 

No unrequested emails

You are not obligated to sign up for our mailing list. Should you wish to opt out of our mailing list you can do so via the unsubscribe link at the bottom of our Marketing Emails that have been sent to you.

 

Privacy Policy

Please see our “Privacy Policy” for more information.

 

Security Policy

Please see our “Security Policy” for more information.

 

Return Policy

Please see our “Return Policy” for more information.

 

Warranty Support

All our items carry our Standard 1 year Carry In Warranty.

For information regarding the warranty support for Previously Loved Refurbished Mac Products, please follow the link – Previously Loved Refurbished Mac Products Warranty

For further information about Warranties, please see our ” Return Policy”.

 

Prices

All of our prices include 14% VAT as well as the cost of delivery.

We always try to ensure that prices displayed on our online store are accurate and up to date. In the event that incorrect prices are displayed, due to the fact that we sell many products at the same time – not every product can constantly be monitored, we are not obligated to sell the product at that incorrect price. We will amend the incorrect price the moment it is brought to our attention.

Our products are sourced globally and so, with the fluctuating exchange rate and the changes of pricing – subject to our suppliers/stock holders, we cannot promise that the price of any said product will remain the same for any length of time.

We will try our best to process your order at the quoted price when the order was placed. In the event that an incorrect price has been displayed, or the specially priced stock of one of our suppliers/stock holders has been exhausted, we may cancel all or a portion of your order and fully refund any previous payments that you may have made towards the affected products. Please see our “Return Policy”, for further information as to the manner in which you will be refunded.

 

Payments

We accept two methods of payment.

1.) Payment via EFT

2.) Payment via PayFast account

Please be advised that payment is due on order.

Please see our “Privacy Policy” as well as our “Security Policy” for further information regarding payment methods, security and privacy. Please see our “Return Policy” for information regarding refunds.

 

Delivery

We only deliver within the borders of South Africa.

We also only deliver to a physical address, no post office deliveries.

Should you not receive your parcel within the delivery time allocated (from the date of dispatch), please contact us and we will do our best to locate it.

Delivery of an order, or part there of, is considered “Accepted” when any person at the delivery address specified on your order, not necessarily the person identified on the order, signs for the delivery.

Should a delivery be returned to us as undeliverable, we will contact you and request that you either have the parcel collected from our premises or have the parcel re-delivered to you. If the parcel has not been collected within 2 months of us contacting you, you give us the authority to either donate or dispose of the contents in the parcel.

If you decide to collect your order from our premises, we will contact you when your order, or part there of, is ready for collection. If the parcel has not been collected within 2 months of us contacting you, you give us the authority to either donate or dispose of the contents in the parcel.

For further details regarding delivery, please see our “Shipping Policy”.

 

Age Restrictions and Age Suitability

Please note that no persons under the age of 13 may purchase anything off of our online store.

You need to be over the age of 13 to create and operate an account with Interactive Electronics CC.

You indemnify Interactive Electronics CC from any and all liability including any liability arising as a result of your failure to provide accurate information in this regard when completing the ieweb.co.za online store registration process.

 

Delayed and/or Cancelled orders

We endeavor to dispatch all orders on time (provided that payment has been confirmed), however, unforeseen circumstances may arise that will affect the time of dispatch. Without warning, stock reserves may be depleted or discontinued, and we may not be able to complete orders for that item. You will be contacted if we are experiencing any delays, stock shortages or if any items have been discontinued.

Should we be unable to dispatch or deliver your order to you within our stipulated delivery schedule, you reserve the right to cancel your order and we shall refund you.

Please see our “Return Policy” as well as our “Shipping Policy” for further information.

 

Agreement of Sale / Cancellation

Please note that an order is only placed with us once you have completed the online purchase process or if you have called to order.

Placing an item in your shopping cart does not mean that an order has been placed and we cannot be held accountable if the item is no longer in stock or if the price has changed by the time that the checkout process is completed.

An agreement of sale comes into effect once you have either made a purchase via EFT, and we have received your proof of payment, or if a PayFast authorization has been received.

Interactive Electronics CC reserves the right to cancel an order at any time without having to provide a reason for doing so. In this case, we shall refund any money that has already been paid with regards to that order.

Please note that our website will show items as available for purchase even when we might only have one item of that kind in stock. If you would like to order multiple items, we may not be able to supply the remaining portion of your order within the same time frame, at the same price or even at all.

If you would like to cancel your order or part there of, please contact us at orders@ieweb.co.za. Please note that we may not be able to cancel any items from an order if the order has already been dispatched.

 

Disclaimer

By using this site you accept the terms and conditions as stated above.

You are using this site at your own risk.

Interactive Electronics CC, its affiliates, its suppliers and its employees are not liable for any damages or loss incurred as a result from or related to the use of this site (ieweb.co.za and its online store) and/or its content.

 

Governing Law

The site is operated and controlled from the Republic of South Africa and therefore governed by South African Law.

By using this site you (the customer) submit to the jurisdiction of South African Courts.

 

Domicilium

Our domicilium citandi et executandi is Laulis House, Suite A, Frederick Street, Observatory, Johannesburg, South Africa.

 

Changes to our Terms and Conditions:

Interactive Electronics CC reserves the right to amend this information at any time at their discretion. It is the responsibility of you (the customer) to keep yourself updated and to check if the terms and conditions have been amended.